A Field Engineering Technician I at ICON is an entry-level role where the technician demonstrates and maintains the minimum required proficiencies and understanding of the tasks necessary to commission, troubleshoot, and maintain ICON's 3D printers safely and efficiently. They regularly receive general instructions on daily assignments from Leads, Senior Technicians or Engineers and apply their skills to complete a wide range of tasks in the field. They work on assignments that are moderately difficult, requiring some judgment in resolving issues or making recommendations while escalating larger problems. They are expected to approach tasks with a growth mindset, work towards accruing new skills, and avoid repeating mistakes. Operational discipline and adherence to ICON's policies and standards are critical in this role.
 

RESPONSIBILITIES

• Connect and disconnect electrical, pneumatic, and network cabling to support printer mobility and setup.
• Respond to work orders and troubleshoot electrical, mechanical, and software issues with guidance from senior technicians and engineers as needed.
• Accurately document work performed and update work orders in the tracking system to maintain clear records.
• Collaborate with Print Operators to maintain printer uptime and assist in identifying the root cause of technical problems.
• Escalate complex problems to senior team members while continuing to contribute towards the resolution.

MINIMUM REQUIREMENTS

• Associate's degree in a technical field or equivalent experience (1+ years of hands-on experience), OR 2+ years of hands-on experience in a relevant field (mechanical, electrical, or similar).
• Basic mechanical, electrical, and hydraulic troubleshooting skills.
• Certifications: OSHA 10, CPR, and Lockout/Tagout (all provided by ICON).
• Ability to follow basic instructions and complete tasks under supervision.
• Hands-on experience replacing equipment components.
• High Level: Can look at a piece of equipment and replace it (Ex: rotor stator). Can be given basic directions,follow them and communicate completed work."
• Ability to prioritize, adapt, and work under pressure in dynamic, fast-paced environments.
• Physical ability to lift up to 50 pounds, stand for long periods, and work in varying outdoor conditions (extreme heat, cold, sun, rain, etc.).
• Proficiency in English, both spoken and written.

PREFERRED REQUIREMENTS

• Basic understanding of what PLCs and VFDs are and how they interact with machinery.
• Experience in construction, outside labour and or working on complex machinery.
• Able to terminate cabling of various sizes and use testing equipment to verify correct installation. 
• Experience in different types of welding.

PHYSICAL/ENVIRONMENTAL REQUIREMENTS

• Must be prepared to work, in part, in extreme environments: temps > 100 degrees or below freezing, sun, rain, mud, lack of electricity, etc. 

• Willingness to travel outside of Austin, TX, for extended periods and work on-call, nights, and weekends.

• Must be able to lift 50 pounds.

• Strong verbal and written communications skills

Internal Requirements

• Internal transfer

• Must have held the position of Field OperationsTechnician I or higher

• Be proficient in at least one of the following areas: 

• print operations, mechanical, electrical or controls.

• Good standing in regards to work performance, attendance and punctuality within Icon.

• Willing to travel to worksites outside of Austin, Texas for 2-4 weeks at a time.