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Senior UX Researcher

ICON is looking for a Senior UX Researcher to join the BuildAI team. BuildAI is ICON’s AI-powered software platform for housing design. We're on the cusp of a revolution in architecture. Generative AI and digital design together will radically improve the home construction process. ICON has a unique opportunity to lead this change and further its vision to make affordable, dignified and beautiful architecture available to everyone.

Given the uncharted nature of what we do, we’re looking for someone who is able to quickly understand new problems, pivot quickly and coordinate deeply with subject matter experts and customers. ICON is an early-stage company, with a highly collaborative environment. Our flexible work schedule and open office culture set us apart; to make that work we’re looking for a responsible, efficient, and seasoned individual.

We are looking for a Senior User Experience Researcher to drive the user and discovery research efforts for ICON’s AI powered software products. As a Senior User Experience Researcher at ICON, you will be responsible for identifying effective ways of exposing ICON’s design technology and capabilities to prospective homeowners, architects and engineers. You’ll advocate for user needs in our pursuit to further ICON’s mission of making dignified housing accessible to everyone and advance humanity with our technology. This role is based at ICON’s Austin, TX headquarters and will report to the Head of UX and Product Strategy on ICON’s BuildOS team.


  • Conduct generative research to identify industry opportunities and derisk product strategy.
  • Create and test UX ideas for products where users and AI work together closely.
  • Understand and represent the needs of home buyers, designers, architects and engineers through the home design and construction process.
  • Create research plans and conduct discovery research for emerging technologies.
  • Coordinate with product teams to help guide product strategy and development.
  • Collaborate with product teams to define research goals and identify target users.
  • Share research insights regularly with the development and product teams.
  • Advocating for our users at every stage of research and development.



  • 7+ years conducting user experience research and user testing in industry or academia on digital products. Both in person and virtual sessions.
  • Bachelor’s degree in psychology, anthropology, HCI or related field, graduate degree preferred.
  • Proven track record of designing and implementing user and usability research studies.
  • Experience in qualitative research methods such as contextual inquiry/ethnographic field research, heuristic evaluations, in person and remote usability testing, & discovery based research with a focus on delivering insights that directly inform product roadmaps.
  • Some experience in quantitative research methodologies such as surveys, card sorting, A/B testing, and desirability studies.
  • Experience with participant recruitment and protocol development.
  • Exceptional at empathic listening, identifying users’ needs, delivering an unbiased/data driven view of users, and translating user insights into action items for product teams through cosehive storytelling and knowledge sharing.
  • General understanding of effective design, usability heuristics and ux best practices.


ICON is an equal opportunity employer committed to fostering an innovative, inclusive, and discrimination-free work environment. Employment with ICON is based on  merit, competence, and qualifications. We provide employment opportunities without regard to age, race, color, national origin, religion, disability, sex (including pregnancy, sexual orientation, or gender identity), genetic trait, veteran status, or any other protected characteristic in accordance with applicable law. If there are accommodations we can make to help ensure you have a comfortable and positive interview experience, please let us know.
Headhunters and recruitment agencies may not submit candidates through this application. ICON does not accept unsolicited headhunter and agency submissions for candidates and will not pay fees to any third-party agency without a prior agreement with ICON.

ICON is an equal opportunity employer and committed to fostering a diverse workforce. It is our policy to administer all personnel actions, including recruiting, hiring, training, and promoting employees, without regard to race, color, religion, gender, sexual orientation, gender identity, national origin or ancestry, age, disability, marital status, veteran status, or any other legally protected classification in accordance with applicable federal and state laws. Consistent with the obligations of these laws, ICON will make reasonable accommodations for qualified individuals with disabilities.

Furthermore, as a federal government contractor, the Company maintains an affirmative action program which furthers its commitment and complies with recordkeeping and reporting requirements under certain federal civil rights laws and regulations, including Executive Order 11246, Section 503 of the Rehabilitation Act of 1973 (as amended) and the Vietnam Era Veterans' Readjustment Assistance Act of 1974 (as amended).

As part of our compliance with these obligations, the Company invites you to  voluntarily self-identify as set forth below. Provision of such information is entirely voluntary and a decision to provide or not provide such information will not have any effect on your employment or subject you to any adverse treatment. Any and all information provided will be considered confidential, will be kept separate from your application and/or personnel file, and will only be used in accordance with applicable laws, orders and regulations, including those that require the information to be summarized and reported to the federal government for civil rights enforcement purposes.

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Solving one of the most challenging problems humanity faces requires a level of diversity across disciplines. ICON believes that by being a non-homogenous organization, we can capture unique perspectives, educational backgrounds, and ideation. We strive to be inclusive and seek team members who share our passion for the mission within the mission: building robust and diverse teams to help us prevail in the face of our challenges.

We‘re a team of varied backgrounds, countries, and experiences, and we believe our differences make us stronger as we tackle some of the most challenging problems of our time.


Every startup wants to change the world, but we genuinely believe we’re not being hyperbolic when we say this technology has the potential to reinvent human shelter, dramatically improving quality and resiliency while driving down costs to make housing affordable for everyone. We believe in harnessing the power of construction technology for the good of all humanity, both here on Earth and off-world. And while we get excited about R&D accomplishments in the lab, we get more excited when we see our work out in the real world, printing real homes for real people.

We work hard because we know what we are doing can reshape the way we live as a species. And it doesn’t hurt that it’s super fun. Where else do you get to play with giant robots and see the results of your work manifest in beautiful full-scale buildings that didn’t exist before—and that someone can now call home?